"Terrible Ante Natal service"

About: Wythenshawe Hospital / Maternity care

The appointment system at the Ante Natal / Scan clinic are terrible. My daughter is due her first baby end of October 2016 and has been moved from midwife care to consultant led - and boy is that hard to contend with!

Friday 2nd September, 11am scan appointment, then on to see the consultant (who is meant to work to the schedule of the scan - which means we didn't have a 'time' for the consultant). So, scan done and dusted by 11.40 - lovely person doing the scan, very informative, friendly and gave confidence to us both that the baby has had a long awaited growth spurt. We moved to the consultant waiting area by 11.45am and we were still sat there until we were moved to the consultant room at 13.50 (yes, two hours and five minutes), no brew, no food, no wifi in that area of the hospital even. We sat and waited for the consultant in the room for another 30 minutes, eventually being seen at 14.20. Five minutes later, after confirming that the baby has had a growth spurt - we were told to come back in two weeks for the same. My daughter didn't go to work first thing, due to the 11am time, but she did go to work afterwards - arriving at 3pm. I took 'an hour' off work to take her, but lost almost a full day due to this.... and then, to add insult to injury, the long wait meant that we have moved across two time zones on the parking meter and were charged £5.00. For a total of 20 minutes face to face consultation and activity. I'm still so very disappointed three days later. I know resources are stretched, I know the NHS are looking after my daughter and her baby, but please, show some respect to those of us caught in your awful appointment system. We have to do this another three times, and I don't have the leave to take, so I will be 'wagging' work (and paying parking to do so) another couple of times. If I get caught and dismissed, I suppose I could always become a full time grandma...

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Response from Wythenshawe Hospital

Dear Tracy

Thank you for taking the time to post your comments on the NHS Choices Website, please accept our sincere apologies for the delay in contacting you.

We are sorry to hear of your experience.

I have passed your concerns, in confidence, to the manager in obstetrics’.

If you would like to discuss this further please contact the Patient Experience Team on 0161 291 5600 or email them at pls@uhsm.nhs.uk

Thank you

Patient Experience Team

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