"An excellent service"

About: Devon Access and Referral Team (DART) North Devon District Hospital / General medicine

(as the patient),

I had an appointment today at the oncology clinic in the North Devon District Hospital. I want to say that I found the whole experience very satisfactory.

The staff were excellent, very kind and answered all of my questions. Making the appointment was easy and very efficient. When they said that they wanted to see me in a years time, they made me an appointment there and then for a years time. A very satisfactory way of making appointments.

Unlike my daughters experience whereby they would not make her an appointment in the Diabetics Department for a months time. This was the same hospital, but because it was a different department, she was told to wait for a letter, then the letter told her to ring only a certain day and time. Then she tried for a long time to get through and eventually did and then a letter followed to confirm it all. What a waste of time and money.

The gynaecology department at this hospital has a good system, you call for an appointment and they give you a list of hospitals and dates to choose from so that you can choose the one most convenient for yourself. An excellent service.

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