"Cancelled operation No beds but staff gone..."

About: Salford Royal / Neurosurgery

For a start, this is no way aimed at any of the clinical staff who have been outstanding! I arrived for my operation at SAL on level 3 and was admitted and seen by the various nurses and my surgeon and then advises my time would be about 11am second operation. 90 minutes after the operation time, my surgeon came, with a gutted face and told me there was no bed for me after my operation. After months of waiting and then getting mentally prepared for surgery I am gutted, I honestly felt suicidal for a few hours as the pain I am suffering is so bad I suffer from severe depression and it felt like I was being abandoned. Then we look at the NHS and cuts to budgets I was told theatre time was £20 per minute, my operation was 4-5 hours and they could not re-use the theatre so that was £6k down the drain! And these are bean counters who manage beds and admissions, I mean how much is a bed for 24-48 hours compared to losing £6k on a cancelled operation! Anyway the surgeon, their secretary and the clinical staff have been fantastic and given up study time and other time to do my surgery just under a week later. Again I will re-iterate - I think the clinical staff are doing a fantastic job and I have no issue with them. Its the bed managers or higher up with their shortsighted vision being bean counters.

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Response from Salford Royal

Thank you for taking the time to post your comments. We are so sorry to hear about your experience and that your felt let down by our service. We are disappointed as your experience does not reflect our Trust values, where we pride ourselves on our professionalism and communication skills.

We value all comments as it helps us to continuously improve our service. To allow us to investigate this further, can I ask that you contact our Patient Advice and Liaison Service (PALS), on 0161 206 2003 or email them directly on pals@srft.nhs.uk with further details.

We are grateful to you for being so kind as to mention that the overall standard of communication from our clinical staff was good.

We look forward to hearing from you.

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