"Excellent Service"

About: William Harvey Hospital / Accident and emergency

Whilst on holiday near Portsmouth I went on a 4 mile walk during which I fell and badly damaged my ankle. I went to Portsmouth Minor Injuries unit where I was diagnosed as having torn ligaments. As I could not walk easily I returned home early on Thursday 1st September. On Friday 2nd September the swelling on my ankle and foot started to move up my leg so I decided to visit the WH A&E department at 2.30pm. On Arrival at A&E I was immediately seen by the receptionist and a Nurse who having heard what my injury was directed me to the Minor Injuries Unit. Within 15 minutes I was seen by a very pleasant Practitioner who after examining my damaged ankle sent me to the X-Ray unit in a wheelchair. I was called into

X-Ray after 15 minutes and then returned to the Minor Injuries Unit to await the results. Considering how busy this unit was at the time, I only had to wait 30 minutes to be recalled by the same Practitioner who showed me my X-Rays which fortunately indicated I had not broken my ankle, but torn ligaments. I was advised to keep leg elevated and apply ice packs. I have been carrying out this procedure and swelling is reducing. At a time when the media and other sources are giving the N.H.S. bad press I should like to set the record straight and praise the N.H.S. for the excellent treatment I received. Would you please pass on my sincere thanks to all the Staff in the Minor Injuries Unit and the X-ray Department who dealt with my treatment. They are a credit to the William Harvey Hospital and their Profession.

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Response from William Harvey Hospital

Torn ligaments can be really painful - I'm so sorry that you sustained this injury.

I am glad to learn that despite how busy the department was that you were seen quickly and efficiently and that you had all the right treatment and advice.

Thank you very much for your kind comments about the staff.

I hope that your ankle is beginning to feel better now, but I appreciate that it may take a little time to be fully better.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful