"Fantastic Hospital - Clinical Excellence - Poor..."

About: Salford Royal / Gynaecology

Both my wife and my brother were patients at the same time - both underwent major surgery. My wife was in the newer Hope building, whilst my brother was in the older Turnberg building. The new building obviously looked sharper and cleaner, clearly designed for easier maintenance, so keeping risk of infection to a minimum. The older building looks a little dated and tired and in need of a face lift. Staff in this hospital appear to have a different ideology about patient care, something I haven't experienced elsewhere - almost as though, at every level there is an ultra strict recruitment process, with no compromises. Both my wife (who is now discharged) and my brother who remains for now, have received fantastic care. My one and only criticism is the standard of patients' food on the wards. It is truly abysmal, appears to lack the slightest thought regarding choice, variety, quality, and presentation. This sadly extends to the staff who were quite vocal, suggesting they found the meals quite inedible, resorting to bringing in their own food. I believe, on many occasions, patients would do a little better if they weren't leaving so much of their meal uneaten.

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Responses

Response from Salford Royal

Dear Lynton

Firstly, thank you for your feedback, we welcome any comments that will improve our service, including the catering which is offered to our patients.

Please can I encourage you to contact our PALS service on 0161 206 2003 or email them directly on pals@srft.nhs.uk - they will be able to explain how forward on the issues you have raised regarding their food so that this can be improved.

Finally, we are grateful to you for being so kind as to mention that the overall standard of medical and nursing care was good for both your wife and your brother.

We wish them all the best with their continued recovery.

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