"Paediatric Consultant and ECG tech had the patience of saints!"

Recently attended with my toddler for a paediatric review. Clinic 5 waiting room is looking very dilapidated. The play area was locked up and toys in the seating area are random. The play kitchen for example had only 2 or 3 incomplete accessories to play with. The TV wasn't even on a kids channel and no remote was in sight to change it. The bins in the waiting room are blocking access to the fire extinguishers which is a health and safety concern. The notice board is showing "auditrac" results for October 2015 despite it being August 2016 at time of visit. Other areas appear to have regularly updated results.The clinics running board didn't have the Dr we were seeing on it. When asked got told they don't always update it and it was from a few days ago. It didn't prompt them to update it and a few other parents had similar concerns not seeing the Drs name on the board.

The nursing staff were clearly exhausted but tried their best to remain cheerful. The saving grace was the consultant (Dr Kollipar) who was patient when trying to scan a wriggling toddler and provided distraction from his own phone to help. His explanations were clear and concise with time for questions. We were sent for an ECG in clinic 3 which we didn't wait long for and again the technician was patient with my wriggling toddler.

The care from the staff was great, but the environment was lacking.