"Very bad service special with a&e"

About: Queen Elizabeth Hospital / Cardiology

I took a friend in the emergency department by bleu light after having a heart attack.

w where received poorly.

The staff are just rude unbelievable. no one seems to know what going on. my friend was told to leave the bed from 10 am as he is being discharged and only was served hos medication by 4 pm. This is some one who had a heart attack 3 days ago. And the one of the staff just told him just wait nothing is wrong with u. The government need to review this hospital.

Story from NHS Choices

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Response from Lewisham and Greenwich NHS Trust

Thank you for your feedback regarding your experience at our Accident and Emergency Service. It is our aim to provide the highest level of service and I am disappointed to learn that both you and your friends experience did not reflect this. All feedback is extremely important to us as it gives us an opportunity to improve our service.

In the meantime, if you would like to discuss any aspect of your concerns further, please do contact me on 0208 836 6000 bleep 432

Once again, I am very sorry to learn of your experience and would like to thank you for taking the time to write in.

Pauline Rafferty

Senior Matron – Emergency Pathways AEM

Queen Elizabeth Hospital

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