"Complete shambles"

About: Darlington Memorial Hospital / Ophthalmology

Darlington hospital does not get any better? If you don't have high blood pressure when you arrive you will have it when you leave! Parking is a complete disgrace! I arrived early for my appointment (eye clinic) severe delays! I was told they were running behind. Yes I understand you get hold ups! But come on its every time I come for an appointment. The toilets in the main entrance were very dirty so I went to the canteen downstairs their toilets were better... We decided to get a sandwich I have to say they looked very nice and reasonably priced however we were put off to find a bluebottle crawling all over them.. Opted for a kitkat instead.. Safer option

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Response from Darlington Memorial Hospital

Dear Diane

Thank you for providing feedback on your experience of Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the managers for Car Parking, Catering and the Ophthalmology Dept.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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