"NHS help line ref."

About: Royal Lancaster Infirmary / Accident and emergency

Not knowing what I should do after feeling very unwell and being away from home. My blood pressure monitors were not responding and I didn't know what I should do. From the moment I rang the helpline and being taken by Ambulance to accident and Emergency I was reassured and this continued during my time in the department. The staff were excellent , everything the various staff did for me was explained in term I understood and putting me at ease.

I can't thank them enough but to say a very big thank you to each and everyone of them. 31/8/2016

Story from NHS Choices

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Response from Royal Lancaster Infirmary

Dear Pamela, thanks for taking the time to let us know about your recent experience at the RLI. We are really pleased that the treatment you received was good and will pass on your kind comments to the teams involved. Thanks again and best wishes for your recovery.

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