"Unacceptable wait"

About: Castle Hill Hospital / Radiology

(as a relative),

to investigate whether a one off chest pain was heart related. A clear ECG was carried out followed by radio therapy a few weeks later.

After four and a half weeks no information has been received by G. P. or the patient.

This is an unaccepatable period of time.

This delay is causing anxiety to a patient who is not suffering any obvious symptoms of cardiac problems.

The tests were carried out in a competent and kindly manner by friendly staff.

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Responses

Response from Castle Hill Hospital

Thank you for placing your posting on the NHS Choices website. We are sorry to read of the circumstances you described regarding delays for information to reach the GP or the patient.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) who will be able to take further details and advise accordingly.

The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: pals@hey.nhs.uk

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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