"patient information on clinic location very poor"
About: Nottingham University NHS Trust - Queen's Medical Centre Campus / Older people's healthcare Nottingham University NHS Trust - Queen's Medical Centre Campus Older people's healthcare NG7 2UH
Posted by Buzz (as ),
Trying to phone in to ask about appointments time, date and place, when a card has been mislaid is difficult to get through. The exception being the HCOP rehab clinic where the phone is promptly answered and a very helpful lady sorts out queries.
My step mother has 'lost' her card or letter and I expected her to have a 2 year hip follow up and clinic. I had to make a special trip to the OPD City Hospital to sort this out. The query was dealt with quickly, in a friendly manner and efficiently.
I was given an appointment card and the receptionist said she would follow this up with a letter.
I have now checked the card!
There is NO indication of which site the clinic takes place - the card is used for all NUH sites
There is no name for the clinic for the patient to realise that this is for which consultant just a clinic code APB4C. I know this meant CHN site and Orthopaedic clinic, but there is no clue here for a patient. I work at NUH so am in the know! !