"I would rather avoid this hospital if I could"

About: Maidstone District General Hospital / Urology

I suffered avoidable pain and suffering on several occasions and extended stays in hospital due to poor language skills and or procedures being done by either inexperienced and/or none caring or not fully qualified nurses, and an ongoing situation of not being able to speak to a doctor or consultant about my condition - management seems to be none existent with the hospital being run more for the staff than the patients - I sincerely hope I am the exception rather than the norm and/or someone is aware of the situation within this organisation and is in a position to do have done or do something about it.

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Response from Maidstone District General Hospital

We were very concerned to read your comments about your experiences of the hospital and would welcome the opportunity to look into these in more detail.

If you would like us to do so, please contact the Patient Advice and Liaison Service (PALS) on 01892 632953 or email mtw-tr.palsoffice@nhs.net, where a member of staff will be happy to take more details.

With kind regards, The PALS Team.

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