"Delays delays delays"

I ve been to this clinic a few times and a number of times i ve overheard receptionists stating the Dr is late (again) it seems Drs are regularly turning up late pushing waiting times back considerably. I've consistently found one staff member on reception can have quite an aggressive manner, i imagine a number of patients attend stressed and the staff member has to deal with this so i do consider situations like that in my review, but the person is plain agressive and rude. Please can someone look into staff lateness for accountability and ensuring waiting times are as best as possible. I do appreciate the NHS and think its a wonderful organisation and staff do the best they can, but this lateness by Drs seems consistent.