"missed appointment. not my fault"

I am a patient at Finchley Memorial hospital. Today is Wed 31/08/16, I am Robert Davis and I had an appointment for exercises today @ 1400. You had organised transport and after talking to a charming employee, I was told that the transport would collect me at 1300. My condition has worsened recently, so I felt I was really ready for attention. Apparently the arrangements for my collection were misunderstood. I am really upset, as you have now just sent me a text saying your appt has been cancelled. I have been eagerly awaiting to start these exercises, and now feel let down.

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Response from Finchley Memorial Hospital

Thank you for your feedback - we’re sorry to hear you’ve had a bad experience. Please can you contact our PALS team on 0800 368 0412 or clchpals@nhs.net so we can get some more details.

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