"Blood test fiasco"
About: Russells Hall Hospital / Clinical haematology Russells Hall Hospital Clinical haematology DY1 2HQ
Posted via NHS Choices
I went to Corbett Hospital, Stourbridge, today (Wednesday, 31st August 2016) for a routine blood test. I arrived at 10.15 am and left at 12.15 pm - exactly two hours later. I have no idea whether the delay was caused by a shortage of phlebotomists, a massive in-rush of patients - or both. But - whatever the reason - it is totally unacceptable. To make matters worse - as if they could be any worse - no one had the courtesy or professionalism to explain the nature of the problem to the ever-growing queue of patients (either by a notice posted in the waiting room or by a simple announcement). In no other walk of life would this level of incompetence and arrogance be tolerated. Why do NHS managers alone think this level of 'service' is OK?