"Venesection. And related consultant appointments"

About: Burnley General Hospital

Having being diagnosed with Haemochromotosis in 2012, I have had to,attend for regular venesection on ward 28. My treatment has been impeccable, with no wait for appointments, and receiving fantastic care and treatment. I cannot fault the staff on this ward. Great team! Likewise, despite never seeing the same consultant twice, I have received good care from all of them

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Response from Burnley General Hospital

Thank you so much for your comments regarding the treatment you have received from Haematology and staff on Ward 28 at Burnley General Hospital and thank you for taking the time to do so.

It is lovely to hear that you have received such good care from all the staff.

I will ensure your comments are passed onto the staff who I am sure will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.

If you would like to talk through your visits with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me on 01254 734087 or email patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes

Melissa Almond

Patient Experience Facilitator

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