"Disgusting treatment by all!"

About: Heartlands Hospital / Respiratory medicine

I am a patient who suffers mental health issues the staff don't not recognise theses problems and to be honest can send a patient frm 1 to a 100 in no time wat ever! Food was appalling had to go and buy at the Starbucks I was so shocked at the prices they don't care that ppl are living on benefits or are pensioners who are already strained by the financial pressure a family member being in hospital, fancy menu bog standard food out to rise every penny they can get if u can't eat the food and can't afford the rip off Starbucks that supplies frozen chips n all that kind of food tough u must starve or beg ... Absolutely disgusting place for patients n relatives ..

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Karen

Thank you for your comments regarding your recent patient experience at Heartlands Hospital. Your feedback is extremely important to us. I am sorry to read that you have concerns about staff having a lack of understanding of mental health problems. I would very much like to obtain some more information from you so that I can look into this more specifically.

Can I please ask you to contact me at your convenience on 0121 424 0808 between 9am - 2pm Monday to Friday (at any other time please leave a voicemail and someone will get back to you at the earliest opportunity) or by email: marie.helebert@nhs.net.

I hope this is acceptable and once again thank you for posting details of your concern.

I look forward to hearing from you.

Kind regards

Marie Helebert

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