"Most unpleasant experience"

About: The Great Western Hospital

They were more than 25 minutes late, but no apology.

My time does not matter.

The person I saw was quite unpleasant totally lacking in any empathy.

Almsot every time I said something I was contradicted.

Story from NHS Choices

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Response from The Great Western Hospital

Thank you for taking the time to tell us about your experience. We are sorry to hear we did not meet your expectations. We take concerns seriously and are keen to investigate and take action as appropriate. In order for us to do this, please contact our Patient Advice and Liaison Service by emailing pals.team@gwh.nhs.uk or calling 01793 604031 with full details of your concern.

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