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Care Opinion

Treatment of my wife in ward 21.

Posted By jimmyl

"Treatment of my wife in ward 21."

About: University Hospital Monklands / Care of the Elderly (Wards 14,20,22)

(as a service user),

Having read some (2)letters of praise for Ward 21, I have to say that this does not in any way correspond to what my wife experienced in this ward. I feel that the treatment received was a total disgrace with uncaring nursing staff who appeared to be more interested in chatting to each other than attending to the patients. One example was my daughter visited my wife at 3pm one day and found her slumped in a chair. On enquiring at the nursing station as to WHEN she had been placed there, no one could give an answer, but they said they would attend to the matter. My daughter then left. Another daughter went up at 7pm same day to find my wife STILL slumped in the chair. On confronting the nursing staff they all had various excuses as to why "it was not their fault". My wife could not speak or swallow and was fed by tube so she could not get their attention although she was in a single room ABOUT 10 feet AWAY, I. e. the nearest room to the nursing station and clearly in view.

In fairness I have to say that a few of the staff DID show some care and concern, but the overall ambience of this ward was very much below the standard required. This story is part of a complete report re Monklands Hospital which I am in the process of compiling.

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Responses

Response from Eileen Clarke, Senior Nurse - Surgical, University Hospital Monklands, NHS Lanarkshire 7 years ago
Eileen Clarke
Senior Nurse - Surgical, University Hospital Monklands,
NHS Lanarkshire

Submitted on 05/09/2016 at 11:30
Published on Care Opinion at 11:48

picture of Eileen Clarke

Dear Jimmyl

I was very disappointed reading about your experience and I would like to apologise sincerely.

As part of our learning for staff, I will share your story with the doctors and nurses in Ward 21 and please be assured that our aim is to provide person-centred care to all patients at all times. I understand this situation must have been very disappointing as a family, and I would be really keen to speak to you to help us investigate what has happened on this occassion. I can be contacted on 01236 713288.

It is very important for us to get this feedback as we will use it as a learning experience for staff. I will also ensure that staff are aware of the positive feedback which you have also commented on and thank you very much for including that.

Kind regards

Eileen

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Update posted by jimmyl (a service user)

Same old story. Hand wringing after complaints but nothing changes. No one actually held to account from top to bottom.

Response from Ruth Thompson, Chief of Nursing Services, Monklands Hospital, NHS Lanarkshire 7 years ago
Ruth Thompson
Chief of Nursing Services, Monklands Hospital,
NHS Lanarkshire

Submitted on 07/09/2016 at 09:51
Published on Care Opinion at 10:38

picture of Ruth Thompson

Dear Jimmyl

As the Chief Nurse for the hospital, I would like to apologise that your experience of Monklands Hospital is not to the standards we aspire. In order for me to work with the team to make improvements your feedback is very important,

I would very much appreciate you taking the time to contact the patient affairs manager on 01236 713065. With more information we can investigate your wife's care in detail and if you wish arrange a meeting.

Kind regards

Ruth

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