"disappointed with treatment received for..."

About: University College Hospital / Accident and emergency

This past weekend I visited the A &E with my daughter and granddaughter who had been unwell for the last five days after visiting their GP with a sore throat and an extremely high temperature the GP advise her mum to give her paracetamol and nurofen to keep her temp down . By Saturday she was still very unwell her temp was up to 39.3 it would go down after medication but would rise again , we took her to A&E at 22.20 Saturday we were there until 02.27 we left with no treatment the dr said her throat was very red and swollen but it was probably viral so no antibiotics were necessary so after being kept waiting for 3 hours we still had a very unwell little girl we had children coming in after us being seen before I appreciate that all cases are very different but they didn't seem any different they were seen and sent off and we still sat waiting.The next day she was still very unwell still burning up we then took her St John and St Elizabeth

Casualty First , where they were very helpful they said that she had a throat infection and urine infection gave us antibiotics took swabs from her throat dipped her urine that showed blood and and various other things.Last night my daughter slept better knowing that she had seen a dr that had listened to how unwell she had been and how worried her mum a mum in my opinion is the best judge of how unwell their child is after a dr doesn't know that child and sees many children everyday I appreciate what a difficult job that dr s have but sometimes it's worth listening a little bit more fortunately we could afford to pay for the treatment my granddaughter needed but what about people that can't. I really do appreciate what a difficult job that dr in A&E have but I feel it's important to hear how difficult it is for parents with unwell children to feel they are talking to a brick wall especially when you hear nightmare stories of children getting ill very quick in our case our granddaughter had been unwell for a few days we had recently traveled long haul so I think she had reason for concern . I am writing this as a concerned grandparent . I have visited UCH many times and normally would be singing your praises but on this occasion I have to speak as I find .

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Response from University College Hospital

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of A&E at UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042

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