"The time I spent in a&e I feel could have been handled better"

About: Northumbria Specialist Emergency Care Hospital

(as the patient),

I went to a&e Cramlington at 5: 30 am 14 weeks pregnant with a significant bleed. I was extremely worried that I was going to lose my baby.

I appreciate that emergency departments are always busier at weekends and short staffed but it thought it was ridiculous that I was left worried sick, with no one to let me know what was going on till after 12 when they sent me upstairs for a scan. I then discovered from the doctor upstairs that my paperwork said I had been referred at 0630 for a scan and I should have been seen much sooner.

Now I am not sure, but I feel as if my file had been forgotten about for a long time as we were there during a shift change. And had there even been someone there to reassure me I may have felt slightly better but was left in a waiting room crying my eyes out for 6 hours thinking the worst.

Luckily my baby is doing ok and I can't thank the staff upstairs enough, they were very thorough and kind. But the time I spent in a&e I feel could have been handled better.

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Response from Northumbria Specialist Emergency Care Hospital

Dear Lw123,

Firstly I would like to offer my sincere apologies– this must have been such a distressing time for you, I can appreciate how worried you must have been. I'm delighted to hear your baby is doing well.

I absolutely agree that your time in ED could have been managed differently and I'm grateful that you've brought this to our attention. Please could you send your details to me via email so I can look into this in more depth for you? My email address is Annie.Laverty@nhct.nhs.uk.

I look forward to hearing from you,


Annie Laverty – Director of Patient Experience