"They push you out the door too quickly"

About: Torbay Hospital / Accident and emergency

I am posting this on behalf of my father who was diagnosed with bladder cancer at the beginning of June. Prior to this week's first chemo session, he has been in and out of hospital so much. He is generally a very healthy man but after a tumor removal operation my family and I found they just wanted him out as soon as possible. Sadly, he got a post op infection, spent a day in a&e only to be sent home again...But to be rushed back by ambulance that evening. Today, 5 days after his first chemo, he had to return to a&e (for further complications) & after 4 hours was discharged only to get as far as reception before collapsing and my mother had to demand he was re-admitted. This was met with a negative attitude by the a&e doctor who was more put out that they would have to do the paperwork again!! Terrible a&e department & terrible post op care.

Story from NHS Choices

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Response from Torbay Hospital

Dear Enquirer,

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 4.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742 or via email to pals.sdhc@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Patient Services

Torbay and South Devon NHS Foundation Trust

Patient Services Support Officer

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