Treated awfully with no respect or dignity. Shift managers not on the same page. Change your diagnosis because they can despite not knowing you. Told your invalid. Unable to make decisions. Don't account for your own routine. Don't accomadate dietary needs. Horrible place to be when you already feel vulnerable.

Story from NHS Choices

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Response from PALS officer, Complaints & PALS Team, Oxford Health NHS Foundation Trust

Dear Anon,

Thank you for taking the time to provide feedback and I am sorry to read of your experience. I would be grateful if you could contact PALS (Patient Advice & Liaison Service) either via email pals@oxfordhealth.nhs.uk or by calling 0800 328 7971 to discuss your concerns in more detail.

Kind regards


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful