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Personal care from staff

Story from nhs.uk

"Personal care from staff"

About: Manchester Royal Infirmary / Clinical haematology

I was recently sent to hospital by my gp , I had low iron and needed a transfusion and 2 units of blood. I am very scared of needles so was not looking forward to having any , the ward I was on was amazing one staff member in particular made me feel at ease and talked me through the whole process step by step. They made me comfortable and helped me with my fear of needles, I would just like to tell a few people about my experience . And hopefully the member of staff will get the praise they deserve. Thank you to all staff on the ambulatory ward

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 7 years ago
Manchester University NHS Foundation Trust

Submitted on 31/08/2016 at 09:52
Published on Care Opinion at 13:14

Thank you for taking the time to post your kind comment on the NHS Choices website. We were pleased to read that you had a positive experience in the Ambulatory Ward at Manchester Royal Infirmary. We were especially pleased that our staff were able to help you to feel at ease during your care and treatment. It is always good to receive feedback which highlights the hard work and dedication of out staff. We will ensure that your feedback is passed on to the Lead Nurse of the Ambulatory Ward so that it can be shared with the wider team.

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