"Reception is a disgrace"

About: St Helens Hospital

Had a leg cut open due to an accident, hopped into the reception - as this was the nearest hospital and I didn't know anything about it - the receptionist was on the mobile phone, too busy noticing me,hopping and bleeding to the reception, only looked at me when I spoke to them. I said: "Hello, I have leg cut open, can you help me?" and she replied: "I'm sorry, we don't do that here". I said: "OK, so where do I go then?" And I have been sent to the Whiston hospital, which is considerably far. I asked whether I could get help at the walk-in center, and they weren't sure!

What sort of knowledge and help is that?! Extremely disappointed, hopped off outside, called myself to the walk-in center to find out that they do indeed can do stitching. Ended up with 11 stitches in total. I work in CS myself, and I just cannot believe the level of "help" I have received when I most needed it!

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Response from St Helens Hospital

We are sorry to hear that your recent experience was not to your expectations and we would like to assure you that your feedback and comments will be shared with our outpatients department to improve our patient experience and satisfaction in the future.

If you require any further information please contact the PALS department on 0151 430 1376.

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