About: Solihull Hospital / Ophthalmology

I have now had 2 cataract procedures at Solihull hospital , the second one was yesterday , the care I received can't be faulted , I suffer with anxiety , a consequence of which is that my BP rises when I go near hospitals , goodness knows why with such wonderful staff but there you are!

The staff do their utmost to put you at ease , they are so caring , they treat you as a person , in fact the atmosphere for a hospital I think is wonderful, the surgeon comes round prior to the procedure and also was very kind and approachable ,.

I actually had a date to have it done which was cancelled and I rang to ask about it and got a cancellation which was before the appointment that was cancelled !

In summary I am very grateful to them all ,my eyesight in 24 hours is wonderful what a difference a day makes! I should also say I didn't wait that long either to get it done!

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Anonymous

thank you for your kind comments about your patient experience in our Ophthalmology Department at Solihull Hospital.

I am so pleased to read that you are treated with the utmost care on each occasion you have attended and that staff have been understanding of your anxiety and did their level best to reassure you and help you feel less anxious.

I will ensure that your feedback is highlighted to the Clinical Director for Ophthalmology, as well as the Matron who will communicate your feedback to all of the Ophthalmology Team.

I hope this is acceptable and thank you again for taking the time to provide your feedback, it is very important to us.

My very best wishes to you for your continued recovery, and I do hope you are enjoying seeing things in a new, clearer way!

Kind regards

Marie Helebert

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