"Hip Replacement Operation Feedback"

About: Shepton Mallet NHS Treatment Centre

Booked in for a Hip Replacement. All the necessary information was given in advance. Operation was cancelled due to skin infection but the whole situation was explained. Managed to get a date after some time but was not expected to wait forever. At each stage of the visit I was constantly kept in the picture (had a couple of problems) with precise but caring attitude.

The operation was explained and carried out exactly as understood. The cooperation and dealings with everyone from the Consultant to Cleaners (Seemed to work as a team) was excellent.

Cant believe the NHS gets such a bad press...if Shepton can do it why cant the rest of the country? Thank you

Story from NHS Choices

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Response from Shepton Mallet NHS Treatment Centre

Dear Mr Briars

Thank you for taking the time to leave feedback- it was lovely to hear that you have been satisfied with the treatment you have received from us.

At Shepton Mallet NHS Treatment Centre, we aim to provide efficient high quality patient focused care and recognise the importance of ensuring a seamless and smooth process from start to finish and excellent communication and team working is, we believe, vital factors in achieving this so it was lovely to hear that we have succeeded in that aim. We hope that you have made a good recovery and have the outcome you were hoping for.

Kind regards

Trudy Craig - Patient Quality and Safety Manager

T: 01749 733612


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