"Unacceptable treatment of my daughter by staff..."

On Wednesday, 3rd August 2016, my daughter was given 5 day test-leave, with

the possibility of being discharged on next Monday, 8/8/2016.

As the nurse in charge of dispensing medicine went to their break and didn’t come back for a long time, doctor gave us prescription to go to chemist in Crawly.

Unfortunately, the two chemists we went to had not required medicine, so I phoned

at around 16:45 Jade ward, hoping that someone in charge will be still there - just before 5 pm, to ask them if there is chance to get medicine in hospital because we were running out of time – we would arrive too late in Brighton to go to pharmacy,

and we also would miss last bus to Brighton.

We were told it is OK to come, medicine will be ready.

It took us some time to come to the hospital from the Crawley bus station . We arrived at about 18:15, and if the medicine was ready, we would still manage last bus, we have tickets for, at 18:40.

Upon arrival we met nurse in charge, who was on their way out. They pointed to hospitals pharmacy, and they went.

When we showed the pharmacy the prescription, they said nothing is ready and they are not going to

give us any. As at that time my daughter had bad period pain, she asked him for some


They refused first, but later gave her some.

The other nurse tried to help, to find someone to authorise dispensing of the medicine,

which took very long time. But no luck. In the meantime our last bus – we had tickets for – was by that time gone, my daughter was getting more pain and she was getting more and more worried, so did I.

Then, eventually, the nurse came back at around 19:15, took my daughter in the ‘quiet room’ to tell her off (for what?!) and they and their colleague said in front of my daughter that this will be a ‘mission’. Knowing London slang, my daughter knew that they meant to do it really slowly to intimidate her/us even more.

I was very angry at that reckless behaviour, and told the nurse so. They admitted that they were in the office at 16:45 when I phoned, and told the other nurse that it is OK for us to come to collect medicine. No sorry, no explanation.

At 19:45 we finally got medicine, with no apology except that the nurse booked for us taxi to Brighton.

This treatment caused a lot of anxiety to my daughter, which she, in her vulnerable

State, didn’t need.


Story from NHS Choices

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Response from Simon Street, Complaints and PALS manager, Sussex Partnership NHS Foundation Trust

I was saddened to read of your daughter's experience of our services, which has fallen short of the standard we would expect. Whilst it would not be appropriate to comment on your daughter's case on a public website we would welcome the opportunity investigate the incident you describe. Please do contact our PALS department on 0300 304 2198 or email pals@sussexpartnership.nhs.uk with further details.

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