About: BMI - Thornbury Hospital (Sheffield)

The Northern General referred me to Thornbury for a hernia operation, I was given dates for my pre op assessment and the operation date. I attended my pre op and the following week was to be my operation which I attended as informed on the date and on time. However that morning I arrived at Thornbury only to be told that they had cancelled the op and referred me back to the Northern General. It was followed with "at least you can enjoy a day in the sun", how flippant a comment after a loss of a days pay. No contact was made to me by Thornbury which in my opinion is bad practice. A simple phone call is all it would have taken. Not very professional....

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Response from BMI - Thornbury Hospital

Please accept my personal apologies for any inconvenience this caused. If you would to discuss this further then please do not hesitate to call me at the Hospital.

Kind Regards

Marge Falconer

Executive Director

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