"Less anxious knowing there are good nurses there for you"

About: New Victoria Hospital / Day surgery

(as the patient),

I attended a pre operative assessment today at the Victoria Infirmary and had an excellent experience with the nurse who dealt with me (Vicky). I explained to her that I get very bad anxiety in hospitals and she spent time explaining everything to me and reassuring me. Since the clinic was running late I didn't have time to see the doctor I was supposed to see. I was concerned about an ECG I had had done earlier in the day and wasn't keen on having to wait until my next appointment with the doctor to find out the results. The nurse could sense my anxiety and said that she would get the doctor to look at the results and she would phone me to let me know. 20 minutes after I left the hospital she phoned to confirm all was OK with the results. I'm due to go in for an operation in two weeks and feel a little less anxious knowing that people like Vicky are working in the NHS.

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Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde

Dear KR24

Thank you for taking the time to post on Patient Opinion. I am pleased to read that the nurse was able to help with your anxiety. Attending hospital can be an anxious time for many people and it is clear that by receiving such a good explanation about your pre-operative assessment that this made a difference. I am also pleased to read that the clear communication you got has helped make you feel less anxious about your operation too.

I will make sure that your kind words are passed on to the nurse that you have mentioned. She will be delighted to receive such positive feedback from you.

I hope everything goes well with your operation.

Best wishes

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