"Felt reassured at every step of the process"

About: Queen Margaret Hospital / Endoscopy

(as the patient),

I had an appointment at the Endoscopy unit at Queen Margaret Hospital. While I was very nervous about having this procedure, I would to thank all the staff I dealt with from the booking in staff to the nursing staff and the doctor, for the very caring and professional way I was treated and reassured at every step of the process. The unit was very modern clean and tidy. Thank you one and all for making this not the ordeal I thought it was going to be.

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Response from Gillian Ogden, Clinical Nurse Manager, Planned Care, NHS Fife

picture of Gillian Ogden

Dear Downtown Johnny

Thank you for taking the time to give your feedback about your recent experience of the Endoscopy Unit at Queen Margaret Hospital.

I can understand why you were nervous about coming for a colonoscopy and it was good to read that the care and professionalism of our staff helped you through your procedure.

I will be sure to share your post with our booking, nursing and medical staff, who will be grateful for your lovely comments.

Thanks again and I hope that you have recovered well from your procedure.

Kind regards

Gill Ogden

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