"Emergency and early pregnancy useless"

About: Luton & Dunstable Hospital

I was experiencing a miscarriage, in emerge after have been seen by a young doc who told me they would have referred me to the early pregnancy clinic for a scan to see how far was the miscarriage. After 3 hours no one called me and I have decided to go to the EPU,they told me that no one referred me and I had to go back to emergency. The receptionist, was eating Mcdonald told me that if I wanted to be seen, just the doctor in emergency could have done it. No one in EPU or gynaecology would be able to visit me. I was in pain and upset for my baby loss. They didn't show any compassion or help, was just busy eating food! I found the service useless and very uncomfortable. I referred to the complaining office and they told me the doctor shouldn't have told me that someone would have visited me. I was bleeding heavily and in pain. And according to them I should have waited 1 week to be seen by a doctor. I would like to see them in the same situation!

The only thing they could ask was "do you want a pain relief?" no one take care in that horrible place. Horrible place, that hospital is a nightmare. I thank God to move out from this town. Useless service. Have this people a heart? Have they been ever sick or in need? They do jot know what humanity means. If you can avoid this place. Run miles far from L&D hospital.

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Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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