"Post op recovery"

About: Heartlands Hospital

I had surgery at the hospital in July supposed day case upon coming round in recovery I was informed that I would be admitted overnight that's not really a major issue for me but I do live 52 miles away from the hospital my main concern is that I was left in the recovery room on a trolley for over six hours when the normal time is around an hour I was never kept informed of what was happening nor was I seen by a doctor or given any type of explanation as to what was happening needless to say once my treatment is finished with at the hospital I will be writing a formal complaint

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Response from Heartlands Hospital

Dear Patient,

Please accept my apologies for the delay in responding to your posting.

Thank you for taking the time to post your comments regarding your treatment at Heartlands Hospital.

I am sorry to have read your comments.

If you have not already submitted a formal complaint and would be willing to provide further details such as your name, date of birth and address, as a Trust we would be more than happy to look into these issues.

You can do this by either contacting a member of the Patient Services Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net

I will forward your posting to the relevant senior team, so they are aware of your posting and the problems that you have encountered.

Yours sincerely

Jenny Langham

Patient Services Officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful