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Post op recovery

Story from nhs.uk

"Post op recovery"

About: Heartlands Hospital

I had surgery at the hospital in July supposed day case upon coming round in recovery I was informed that I would be admitted overnight that's not really a major issue for me but I do live 52 miles away from the hospital my main concern is that I was left in the recovery room on a trolley for over six hours when the normal time is around an hour I was never kept informed of what was happening nor was I seen by a doctor or given any type of explanation as to what was happening needless to say once my treatment is finished with at the hospital I will be writing a formal complaint

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Responses

Response from Heartlands Hospital 6 years ago
Heartlands Hospital

Submitted on 11/05/2017 at 14:29
Published on nhs.uk at 14:32

Dear Patient,

Please accept my apologies for the delay in responding to your posting.

Thank you for taking the time to post your comments regarding your treatment at Heartlands Hospital.

I am sorry to have read your comments.

If you have not already submitted a formal complaint and would be willing to provide further details such as your name, date of birth and address, as a Trust we would be more than happy to look into these issues.

You can do this by either contacting a member of the Patient Services Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net

I will forward your posting to the relevant senior team, so they are aware of your posting and the problems that you have encountered.

Yours sincerely

Jenny Langham

Patient Services Officer

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