About: Royal Albert Edward Infirmary / General surgery

(as the patient),

After having an operation I needed more supplies for a weeping and bleeding wound, so I called the number on website for wigan hospital which is the number for 3 hospitals in the area. 21 minutes, 12 minutes, 17 minutes long were the three attempts to speak to someone on the 01942 244000 number. then had to catch a taxi to tesco and and a kind customer service assistant went and got what I needed as my operation was in my groin at a cost of £20. Shows the difference. NHS INDIFFERENCE TO CUSTOMER SERVICE and private sector willingness to be availalbe and help nothing to much bother..

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Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

I am sorry to learn of your difficulties in trying to contact the Trust through our switchboard telephone number. I have passed your posting to the Facilities Manager who has responsibilities for this service so he can investigate. It would be helpful if you would contact me on 01942 773341 to discuss further.

Kind regards

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