"Fragmented service"

After being seen with Physio in Buckingham was asked to make a future appointment with them if possible on the phone.

Upon phoning found there were no near appointments at Buckingham so had to do with Stoke Mandeville.

The Physio said to me they were going to confer with colleagues to see if an Ultra Sound Scan was advisable, heard nothing since so no idea if I will have a scan or not?

Also it cost me near £2.00 in phone calls with nothing to say where you were in the Q........very frustrating.

Also the recorded. First message to myself on the phone was very hard to make out as I wear 2 hearing aids.

Story from NHS Choices

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Response from C/O Care UK, Bucks Msk, High Wycombe

Thank you for your feedback and I apologise for your recent unpleasant and frustrating experience.

I can assure you that all feedback is taken very seriously, and I sincerely apologise for the issue you encountered with being unable to clearly hear our recorded message.

I have reported this to our Administration Lead who will investigate ways in which this could be improved.

I am sorry that there were no ‘near’ appointments available; we do our best to offer alternative clinicians or locations, particularly in high demand seasons, and we also offer to add patients to a ‘cancellation list’, I am sorry if this was not offered to you.

Lastly, the physiotherapists are encouraged to discuss with colleagues, prior of referring for an x-ray or a scan.

I can only apologise that you have not been communicated with as expected.

Please do contact us so that we can advise you on what will happen next for your treatment.

I would like to apologise again on behalf of the service for your experience.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful