"Waiting over 5 hours for transportation!"

About: Watford General Hospital

With an elderly woman who suffers dementia and can get agitated at any time, after a long wait for a doctor to attend to her we had to wait five hours for transportation to her care home. How possible that from 6pm to 11 pm no transport? very frustrating and annoying! plus from the beginning I had to ask for food for her since morning that she was waiting to be attended to! Very bad and sad. Horrible experience.

Story from NHS Choices

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Response from Watford General Hospital

We're sorry to hear that you had to wait over five hours for transportation. We are a learning organisation and want to avoid recurrences of bad patient experience so will pass your feedback to the team.

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