"this is a Hospital in trouble"

About: Frimley Park Hospital (Frimley)

I visited A.E. which has got much smaller since its revamp and there were not enough chairs.Pateints obviously in discomfort were standing..a Lady in obvious distress laying down with a bowl and vomiting..no dignity for this poor woman not to mention patients already in distress having to observe this..rips in the chairs and dirty floors..i ahve been to third world countries where the treatment was better...it is no good having pot plants and colour freshly painted walls if the care is not up to standardI will never revisit this Hospital as the care i recieved was awful and i have had to revisit another Hospital where i got the care i needed..Shame on this Hospital

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Response from Frimley Park Hospital

Dear Kizzy

Thank you for taking the time to leave your feedback.

I'm really sorry to read that your experience did not meet the standard we expect at the hospital. Our Emergency Department has been under increased pressure and in July we saw an extra 1000 patients compared with July 2015. I've passed your comments on to the Emergency Department team so they can review the waiting area arrangements

Kind Regards

Claire Marshall

Head of Patient Experience

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