"Thoracic Surgery - Outstanding Care"

About: Heartlands Hospital

I have just had a three night stay in Heartlands Hospital - Ward 4.

One night on HDU and the other two on the main ward.

I would like to pass on my thanks, gratitude and admiration to all of the staff that I came into contact with throughout my stay.

I had a mass removed from my chest, which is fairly invasive surgery.

On top of this it was my first stay ever in hospital.

A fairly anxious time would be an understatement.

The treatment I received from the consultant, the anaesthetist, recovery room staff through to all of the ward staff and the staff in the discharge lounge was always considerate, compassionate, professional, informative but most of all caring. I have observed a team of remarkable people that have a really tough job to do with a lot of different specific needs to cater for but seem to manage to achieve this in spite of having to deal with some difficult patients, long hours and seemingly never having quite enough experienced familiar staff to work with.

I'm so impressed, so grateful and thankful to you all for everything you did for me. There are a few people that I would like to mention by name but this forum doesn't allow it.

You know who you are if you ever get to read this.

Thank you all so much.

Story from NHS Choices

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Peter Walker

Thank you so much for your kind comments about your recent inpatient stay on Ward 4 at Heartlands Hospital.

I am thrilled to read your feedback and am so pleased to learn that you found all of the staff that you dealt with to be kind, compassionate but most of all informative and that you were kept updated throughout your stay.

I'm sure it was most overwhelming to have undergone invasive surgery, particularly that it was your first ever stay in hospital!

I do hope you are continuing to recover from your surgery and I would like to assure you that I will forward your feedback to the Ward Nurse Manager and Matron for Ward 4, as well as the Clinical Director for Cardio Thoracics who will be delighted to share your feedback with all of the tam who work very hard to provide a positive patient experience and ensure our patients feel well cared for.

I hope this is acceptable and once again thank you so much for taking the time to provide your comments during your recovery, it is most appreciated and very important to us.

Kind regards

Marie Helebert

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