"I was in ward d44, my operation ..."

About: Sunderland Royal Hospital

(as the patient),

What I liked

I was in ward d44, my operation went very smoothly. The nurses were nice.

What could be improved

The only problems I had was it was very disorganised when it came to get me discharged. The did not have my pain meds ready. I have to go back another day in the mean time I experiencing pain. I was assessed for crutches while my foot was still frozen from the operation. So I had very little pain, now that has worn off any short distanced walked give me sharp pains. So I am not stuck on the sofa. They seemed to be rushing me out because it was a Saturday. I hope by walking with out support is not damaging my ankle and wasting the benifit of the operation.

Story from NHS Choices

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Response from Sunderland Royal Hospital

Thank you for your comments. We are pleased that your operation went well. We are sorry that you did not receive your pain medication on discharge and are looking into our processes around this. If you have continuing concerns about your discharge and ankle pain, please contact us directly with your name and address at our corporate affairs email (corporate.affairs@chs.northy.nhs.uk) and we will assist with this.

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