This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Only 1 nurse dealing with all patients

Story from nhs.uk

"Only 1 nurse dealing with all patients"

initially 1-1.5 hr wait with 2 nurses....after 1.5 hr wait and never actually seeing a patient being called in, I enquired as to how much up the line I had moved....nothing in 1.5 hrs!! Apparently only 1 nurse was working ( the other was in a meeting) I said it was misleading to write on the board that 2 nurses were working...this was subsequently changed to 1 nurse and a 4 hr wait! I was told that is should be 3 nurses at any one time but at 2pm on a Thursday afternoon it was only 1....dreadful service, unhelpful staff and misleading information.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Pennine Care NHS Foundation Trust 7 years ago
Pennine Care NHS Foundation Trust

Submitted on 12/04/2017 at 17:11
Published on Care Opinion at 17:12

Thank you for sharing this feedback. We are sorry you had this experience. Unfortunately the walk in centres are very busy and staff have to prioritise patients based on clinical need, so some people will find they have to wait longer to be seen. However, we have been looking at improving staffing levels and have recently amended the opening hours to make sure we have the right level of staff to cover the service safely.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k