"As always the level of treatment ..."

About: Royal Stoke University Hospital

(as the patient),

What I liked

As always the level of treatment (when received) was, and is, of the highest quality and I have no complaint about this. The Staff nurse in the small unit just to the back of A&E was very helpful and the 2 physios who saw my mum were both very helpful and very professional.

What could be improved

We were left in the A & E dept on a trolley for 2 hours and then moved into the fracture clinic for a further 3 hours before being seen by a doctor.

We had to ask what was happening many times before a doctor from A & E was brought to us.

Anything else?

I understand that the A & E Department was very busy when we arrived by ambulance and that my mum's injuries were non-life threatening. I also know that in the past my Dad has been treated with extreme haste on arrival, but to be left for 5 hours with no word or treatment is not good enough. I don't think we would have been seen when we were if we had not asked repeatedly.

Story from NHS Choices

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