"Let's talk strikes again"

I am still in the car on my way home from this incident as I felt so strongly about it. Myself and my partner have just been turned away from Elliot chappel for being 3 minutes beyond the cut off for an assessment.  We had attempted to phone ahead re: traffic but were told there was a strict ten minutes grace (we were 13 minutes late in the end) The receptionist did what she could to get me seen, as my appointment was first, but she was met with a flat "Too late" . Afterwards, the receptionist politely explained that there wasn't enough time to do a full assessment. Without elaborating too much on the fact that us being on their books already means she could have cut time down with the confidentiality spiel or the fact that our assessment for relationship counselling, which presumably just requires ascertaining that we are both in agreement about receiving it means there is less need for the dreaded "mood questionnaire"  My main issue with this claim, is that - as previously mentioned - I have been assessed a number of times by let's talk (the necessity for which is already questionable as notes are kept) and on precisely none of these occasions have I been in there 50 minutes. Interesting how you're damned if you do or if you don't.

If I return for the rearranged assessment I couldn't organise from the front desk, I will be complaining strongly if I'm afforded any less than a full hour to explain that yes, I would like relationship counselling.