"dreadful receptionist"

About: Cirencester Hospital

We approached the front desk of MIU with cheer and politeness (despite being injured) but were barked at by a very rude receptionist. The receptionist told us we should go to a doctor's surgery as since the changes to MIU, there was no longer a doctor available. We attended due to a sprain...this was a matter for MIU...but the receptionist didn't even give us the chance to explain why we were there before attacking us verbally. I understand all staff must be under pressure and that the receptionist must get grief from some people but that is no excuse to treat us that way. Abuse is not tolerated by staff but it shouldn't be tolerated by innocent patients either.

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Response from Cirencester Hospital

Many thanks for taking the time to share this feedback. I am sorry to hear about your recent experiences at Cirencester Hospital Minor Injuries & Illness Unit. Would you be happy to get in touch with our service experience team so we can get a few more details and look into this for you? You can contact the team on 0300 421 8313 between 9am and 5pm, Monday to Friday or email: yourexperience@glos-care.nhs.uk

Best wishes,

The Team at Gloucestershire Care Services NHS Trust

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