"Urgent care centre"

About: Leicester Royal Infirmary

I visited Leicester Royal Infirmary to see a doctor. While I was waiting to be seen by the medics I noticed a porter who was sat on the chair, watching movie on their phone with ear phones plugged in. I witnessed several times receptionist and nursing staff behind the reception desk calling them to take patient to other parts of the hospital. The porter ignored staff and carried on watching movie on their phone. The porter's behaviour was out of order. No professionalism.

I work in public sector and if myself or anyone of my team behaved in this manner disciplinary actions will be taken immediately.

I hope this matter will be addressed.

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Response from Communications Officer, University Hospitals of Leicester NHS Trust

Dear Reviewer,

Thank you for taking the time to post your feedback.

We are really disappointed to hear this and are very sorry that you witnessed this during your time at the Royal Infirmary. We would like to investigate your complaint further, so if you are happy for us to do so, please email Hannah Small, Deputy Logistics Manager: hannah.small@uhl-tr.nhs.uk with your name, address, DOB and hospital number and we can look into this for you.

We're once again very sorry to hear this and thank you for bringing this to our attention.

Kind regards,

Communications Team

Leicester's Hospitals

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