"Excellent care and professionalism"
About: Heartlands Hospital / Gynaecology Heartlands Hospital Gynaecology B9 5SS
Posted by Joss (as ),
I was admitted on a planned basis to Ward 1 for a hysterectomy and prolapse repair in January 2016. I was only on the ward for 2 days and made a speedy recovery thanks to the expert treatment I received from Mr Matharu and the nursing team. I should have entered my comments months ago especially as it was a positive experience and may help others. Every member of staff was helpful and respectful and I was fully informed about what I should expect and how to aid my own recovery.
The ward and the bathrooms were clean to a high standard. I experienced the minimum of pain and felt better than I had for months, within hours of returning from surgery. Just 2 points which I would like to raise which are not major but did cause me a problem. Although I had been asked not to drink after 6 30am I did not get taken down to theatre until mid afternoon. By then I had a very bad headache and I think this was because I was dehydrated. I realise that someone else's operation may have unexpectedly taken longer than expected but if it was known where I was on the list I think I should have been offered a sip of water during the morning. The other thing is I have coeliac disease and it proved difficult for the staff to find me suitable food for some meals, maybe because it was the weekend. I was ok as I had brought crackers/cereal etc in with me.
However the overall experience was one of excellent care and professionalism with the NHS performing at its best..