"Excellent care and professionalism"

About: Heartlands Hospital / Gynaecology

(as the patient),

I was admitted on a planned basis to Ward 1 for a hysterectomy and prolapse repair in January 2016. I was only on the ward for 2 days and made a speedy recovery thanks to the expert treatment I received from Mr Matharu and the nursing team. I should have entered my comments months ago especially as it was a positive experience and may help others. Every member of staff was helpful and respectful and I was fully informed about what I should expect and how to aid my own recovery.

The ward and the bathrooms were clean to a high standard. I experienced the minimum of pain and felt better than I had for months, within hours of returning from surgery. Just 2 points which I would like to raise which are not major but did cause me a problem. Although I had been asked not to drink after 6 30am I did not get taken down to theatre until mid afternoon. By then I had a very bad headache and I think this was because I was dehydrated. I realise that someone else's operation may have unexpectedly taken longer than expected but if it was known where I was on the list I think I should have been offered a sip of water during the morning. The other thing is I have coeliac disease and it proved difficult for the staff to find me suitable food for some meals, maybe because it was the weekend. I was ok as I had brought crackers/cereal etc in with me.

However the overall experience was one of excellent care and professionalism with the NHS performing at its best..

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Joss

thank you for taking the time to provide your feedback as a patient following your admission and surgery to Ward 1 at Heartlands Hospital.

I am so pleased that you felt you were treated with excellent standards of care and professionalism and I will be delighted to share your feedback with Mr Matharu and the Ward 1 Team who work very hard to look after our patients to a high standard in often difficult circumstances.

I hope my actions are acceptable and I wish you all the very best for your continued recovery.

Kind regards

Marie Helebert

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