"Operation cancelled"

About: Bmi - Goring Hall Hospital

I arrived at Goring Hall at my appointed time and was taken to my room.I was in for a lumbar discectomy.. After a few minutes I had the usual people expected a nurse to do my obs, physiotherapist telling me what was expected of me after the operation.

Got into the gown had the compression socks and paper pants on. I was ready and waiting to go down when in comes the so called director of nurses to tell me that people only see them when there is bad news and my operation was cancelled. The director of nurses told me that the surgeon was unwell. I have since then, which is over a month been trying to get another date for my operation, each time being told that my surgeon was still unwell. I have since received a letter from the surgeon and because of an internal argument they were not allowed to finish the list for that day. Basically Goring Hall had lied to me and disregarded the fact I was in terrible pain and decided to ban the surgeon from the operating theatre. The upshot is I now have to start the process again because they no longer have a spinal surgeon. Where is the duty of care and the endeavour to make my stay as pleasant as possible. I didn't get my operation because of a silly he-said-she-said argument. Very unprofessional.

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Response from Bmi - Goring Hall Hospital

I am sorry to hear your operation was cancelled on the day of surgery.

I was advised by Mr McCutchan on Wednesday 17th August that he will no longer be operating at Goring Hall Hospital.

Please accept my sincerest apologies that this will affect your treatment pathway and, as a hospital, we will do our utmost to ensure that transfer of care to another consultant is as seamless and timely as possible.

If you have any concerns before you hear directly from us, please contact my PA, Sue Malthouse on 01903 707304.

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