"I couldn't have asked for better care"

About: Wansbeck Hospital / Walk-in service

(as the patient),

I was seen tonight in wansbeck urgent care centre for the removal of a dermal implant. the receptionist was very helpful and efficient then the first nurse I saw was amazing! she was so friendly! I then had a short wait to see a doctor, I believe mike was his name. Himself and a health care assistant examined me they both put me at ease. a nurse practitioner also came in to assist the doctor. they were all amazing and put me at ease while the doctor removed my dermal piercing which I had half pulled out accidently! I couldn't have asked for better care. from start to finish they were all great and kept me smiling and laughing throughout! would never hesitate to return!

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Response from Wansbeck Hospital

Dear 11,

Many thanks for your amazing review of our Wansbeck General Hospital urgent care centre.

It is great to know that our staff put you at ease and that they managed to keep you smiling and laughing throughout your stay. It will be a pleasure to pass on your kind words to the team. .

Whilst I hope you don't have any reason to return to hospital any time soon it's comforting to know that you would have no hesitation in coming back to Wansbeck should you need us in the future.

Take care of yourself,


Annie Laverty – Director of Patient Experience

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