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What an amazing experience

Posted By Katykitkat

"What an amazing experience"

About: Centre for Integrative Care (formerly Glasgow Homeopathic Hospital)

(as the patient),

I have just spent 5 days as a patient at the centre for integrative care in Glasgow and I just have to say what an amazing experience it was. The staff are kind, caring and gentle and throughout the day and night, they are there to help with anything you need. Whether that be pain relief, a cup of tea, complimentary treatments to help you sleep, or by simply being there if you need a shoulder to cry on. The staff and ward have received many awards and commendations for outstanding work and excellence. Now the senior management wants to close the inpatient beds down. This is outrageous. Not only are they denying the patient's an invaluable service, but will also put additional pressure on the mainstream NHS. I hope they don't have their way. It would be nothing short of criminal.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 23/10/2016 at 18:08
Published on Care Opinion on 24/10/2016 at 11:36

Dear Katykitkat

Thank you for taking the time to post on Patient Opinion. I will make sure that your feedback is passed on to the service. Your feedback will be shared with staff and they will appreciate your kind words.

You may be interested, along with other readers, to read further information on our website - www.nhsggc.org.uk/get-in-touch-get-involved/inform-engage-and-consult/centre-for-integrative-care-moving-to-ambulatory-care/ - on the proposed changes to services at the Centre for Integrative Care.

Best wishes
Lisa

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