"Emergency care"

About: Beacon Healthcare Centre

(as a relative),

My husband suffered sudden memory loss and slight weakness in his arm whilst we were staying with family on the island. 111 suggested that he should seek urgent advice at the Beacon Centre, so we went there. He was seen within 10 minutes of arriving and Dr William Moen was fantastic, organising a CT scan, blood tests and ECG within minutes. There was also a carer in green called Kylie who was very friendly, helpful and reassuring to him.

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Response from Vanessa Flower, Patient Experience Lead, Isle of Wight NHS Trust

picture of Vanessa Flower

Dear Mrs DT

I am really sorry to hear your husband was unwell whilst staying on the Island, but am pleased that he got the care and treatment required when you called for help.

I have shared your comments with the Emergency Department Team, and I am sure they will join me in wishing your husband well.

Thank you for taking the time to post this valuable feedback.

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