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Can see why this is a centre of excellence

Story from nhs.uk

"Can see why this is a centre of excellence"

About: Harefield Hospital

First ever visit for a coronary CT scan. Really impressed - from the first greeting by welcoming receptionist and the heart investigation that followed. Everyone at pains to put you at ease, to explain the process and make sure you understand. No rush or hurry, just very professional people doing a decent job.And at the end a great cup of tea in the refreshment pavilion run by Friends of the Harefield Hospital, instead of in some soulless and expensive costa coffee joint.

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Responses

Response from Harefield Hospital 7 years ago
Harefield Hospital

Submitted on 24/08/2016 at 15:30
Published on nhs.uk on 25/08/2016 at 02:30

Dear Irene,

Thank you for telling us how impressed you were during your visit. We understand that coming into hospital for tests can feel overwhelming so our specialist teams ensure that they take the time to explain procedures so that patients are fully informed and can ask questions. The teams will be pleased to hear that you found their approach reassuring and friendly. It is also good to know that you appreciated the efforts of our dedicated volunteers in Harefield’s popular refreshment pavilion. Wishing you all the best for the future.

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